From here, tap on Help, then tap on Report a Problem. All you need to do is open the app and head over to Settings. Unfortunately, Instagram doesn’t have a customer support team to call when you have a problem.īut, you can use the in-app ‘Help’ function to report a problem. Perhaps you’ve followed the troubleshooting steps above, and you still have issues with Instagram Stories, or you have a user-specific issue. Here are some more answers to your most frequently asked questions about Instagram.

Tap on Date & Time, then reset to Automatic or update your Time Zone.

Open Settings and tap on General Management – These instructions may vary depending on the manufacturer, so you can use the search icon and type in Date and Time to go directly to the setting.

Whether you’re using an iPhone or Android device, check your Date & Time settings to fix the issue.

Your Date & Time should automatically update, but sometimes we change it, or a system glitch causes the function to display the wrong time. This solution may seem a little odd, but it can be why you’re having issues.

Load the App Store and download and install a fresh copy.

Select Delete App and confirm your choice.

Open Google Play and install a fresh copy of Instagram.

Note: Deleting and reinstalling Instagram will delete any saved drafts and you’ll need to log in again. You can always uninstall and reinstall the app if this doesn’t work. Note: If you tap Clear Data you will need to log back in to Instagram and will lose any drafts you have saved.īefore uninstalling Instagram, try updating the app in the play store or Apple store. iPhones don’t have a “Clear Cache” option, but it does have the ‘Offload App’ function that dumps any unnecessary data from the app. Clear the app cacheĪgain, clearing the Instagram app cache shouldn’t make any difference in loading Stories It is a non-destructive test, so it is worth trying. While it’s unlikely your phone is causing issues with Instagram Stories and nothing else, power cycling your phone kills all background processes which could interfere with app behavior. Perform a full reboot of your phone and then retest the Story. Now, you can restart the Instagram app and test the Stories feature.

Select Instagram and Force Stop if the option is available.

Instastory down