Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. They might even guess what operating system you're using. 'Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.Ĭybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you.

Microsoft never issues this type of warning or email or anything of a sort! Please see the following link for Microsofts official word on this:

Please also refer to this NEWS ARTICLE: Tech Support Scams are on the rise. If you would like more information, read on (After submitting that Trouble Ticket.) If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.

Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem. If after looking through this you think you may have been the target of such a scam, please submit a Trouble Ticket as soon as possible. Here is some general information regarding the type of scam that I think may have happened here.

Webroot® Legacy Products (2011 and Prior) 33Īs an update, after just a bit more checking, I am pretty sure that you may have been the victim of a rather common scam.

Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.

Webroot® Security Awareness Training 53.

Webroot® Business Endpoint Protection 1142.

Webroot Mobile Security for Android 946.

Webroot® Consumer/Business - for Macs 380.

Webroot® SecureAnywhere™ - Complete 3837.

Webroot® SecureAnywhere™ - Internet Security Plus 2478.

Webroot® SecureAnywhere™ - Antivirus 6993.

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